Who We Are

Invest Sou Sou (“Invest Sou Sou”, “we”, “our”, or “us”) is a mobile app designed for social saving. Our platform provides tools to manage money and develop healthy financial habits. When you use these services, you will share some information with us that could be used to identify you or that is associated with information that identifies you (“Personal Information”).  So, we want to be clear about the information we collect, how we use it, and with whom we share it. This Privacy Policy applies to Personal Information that we gather or collect via the Invest Sou Sou website or our mobile app (collectively, the “Services”). It does not apply to any Personal Information collected by third party websites not operated by Invest Sou Sou.

If after reading this Privacy Policy you still have questions about anything in it, please Contact Us

 

Statement of Commitment

Invest Sou Sou and its affiliates are committed to compliance with the privacy requirements of the Gramm-Leach-Bliley Act, 15 U.S.C. §§ 6801, et seq. (GLBA), as well as other applicable federal and state laws that govern the use and protection of nonpublic personal information. GLBA Title V governs the treatment of nonpublic personal information about consumers. It requires notice to consumers about a financial institution’s privacy policies and practices, describes when nonpublic personal information may be disclosed to nonaffiliated third parties, and provides mechanisms for consumers to “opt out” from information sharing in certain circumstances. It also imposes requirements to ensure that customer information is properly protected and secured.

This Policy is owned by the Compliance Officer and is reviewed, updated, and submitted to Executive Management at least annually.

 

Privacy Notice

Invest Sou Sou utilizes an electronic version of the Consumer Privacy Notice in alignment with the Issuing Bank’s requirements and consistent with the government’s model form. An updated version of the notice will be maintained on Invest Sou Sou’s website. 

Invest Sou Sou will provide a copy of the privacy policy to all individuals, via the Services and/or email, at the time of initial card registration, and will maintain an updated version for review on the Website. All Invest Sou Sou Service users are required to opt in to receipt of electronic disclosures (ESIGN) and any updates to the privacy policy will be delivered via email.  To receive this privacy policy in writing, please write to us at Invest Sou Sou Privacy Policy; 1774 W St., SE, Washington, DC 20020. 

Collection of Information

We generally collect Personal Information in three ways: 1) information you provide to us, 2) information from third parties, and 3) information we collect automatically.

When you use, visit, or otherwise interact with the Services, for example, by contacting customer service, we collect Personal Information that you share with us or our third-party service providers.  In order to establish a savings wallet or card account, Invest Sou Sou requests the customer to provider certain personal nonpublic information, including physical address, Social Security number, date of birth, email address, and other personal information that assist in verifying the identity of the individual.  The full name, birth date and mobile phone number of a designee to help manage the account (often a spouse or partner) may also be requested to establish supplemental user rights to the applicant’s account, when available and if requested by the applicant.

If a minor requests that an account be created, we ask for the minor’s date of birth in order to determine whether the minor is eligible to set up their own account. Invest Sou Sou does not provide its Services to children younger than 18.

An account holder will often provide financial information to transfer funds from a bank account to fund the Invest Sou Sou account. This financial information is not provided to Invest Sou Sou.  We use a third-party to affect this transfer of funds, and users provide the required information to transfer funds to our third-party vendor.

We may also obtain information about you from third parties, including, but not limited to, identity verification services, credit bureaus, financial institutions, and other users to verify your identity or account, detect fraud, engage in collections, or as may otherwise be required by applicable law.

Whenever you interact with the Services, we, as well as our service providers, may collect information about which of the Services you have used and how you have used them.  This can include usage information, time and date of activities, location, IP address, operating system version, internet service provider identity, or other usage information.  This information helps us manage, improve, and customize the Services’ features and functionality and can be used to identify you like Personal Information.

We also utilize “Cookies” on your computer, browser, mobile phone, or other device. We use Cookies to help provide additional functionality to the Services, including helping us analyze the Services’ usage more accurately. You are free to decline Cookies if permitted by your device, although doing so may interfere with your use of the Services.

Use of Information

Invest Sou Sou will not share customers’ nonpublic personal information with non-affiliates. We may share customer information with affiliates to enable them to work on our platform system. Invest Sou Sou will only share customer’s personal information with contracted entities for everyday business purposes such as processing transactions, maintaining accounts, delivering benefits to your account, or responding to court orders and legal investigations.  Some examples of how we may use your Personal Information include:

• create, maintain, customize, and secure your account with us;
• process and analyze account transactions and payments, notify you about them, and audit them, if needed;
• provide the Services and customer support to you; deliver service update notices and promotional offers, answer questions and respond to your requests, and otherwise to communicate with you;
• determine your location and the location of merchants, and correlate your location with transaction activity for the purpose of providing you services;
• maintain the security and integrity of the Services, our technology, assets and business; engage in detection and prevention of fraud or other illegal activities and debugging;
• enforce our Terms of Service and the Cardholder Agreement, including to prevent potential breaches;
• respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
• test, personalize, develop and improve the Services, including to create new analytics, algorithms, or other tools;
• lock and unlock your Invest Sou Sou card;
• use the information as reasonably necessary to achieve our operational or notified purpose for collecting personal information and as compatible with the context in which it was collected; and
• retain the information for as long as necessary for the above purposes, or for so long as required or permitted under applicable law.
• delivering account enhancements or benefits
• We will never share your personal information with third parties for marketing purposes

How We Share Personal Information

The Invest Sou Sou wallet accounts are maintained at a network of local financial institutions and the Invest Sou Sou card is issued by Central Bank of Kansas City.  Invest Sou Sou shares Personal Information collected by us with the banks and financial institutions in order to establish wallet accounts and have a prepaid account issued to the account holder.  The bank’s privacy policy is available here: https://www.centralbankkc.com/privacy 

Invest Sou Sou may also share Personal Information with third parties, as follows:

• Service Providers. We engage with select service providers who provide services to support our operations such as: partner banks and financial institutions, identity verification services, and collection agencies, web hosting, and other service providers. Such service providers will be limited to using your Personal Information to provide their services to Invest Sou SOu, or as otherwise permitted by law.
• Certain Mobile Carriers. If you request the Services via a mobile device, your request will be transmitted via your mobile carrier’s network and your carrier may have access to it. Consult your carrier’s privacy policy for additional information.
• Other Parties. As further described above, we may share your information when we have reason to believe that disclosing the information is necessary to prevent fraud, damage to person or property, protect and secure our business, assets, user accounts or enforce legal rights or comply with subpoena, court order, legal process or obligations. We reserve the right to disclose any Personal Information as needed if that information is requested by law enforcement agencies or if we are required to do so by law or court order.
• Successor Entities. We reserve the right to sell, disclose or transfer your Personal Information to a successor entity in the event of a corporate merger, consolidation, sale of assets or other corporate changes respecting Invest Sou Sou.

Please be aware that users of the Services may also themselves disclose Personal Information to others:

• Account holders may communicate with other account holders in the social networking aspect of the Invest Sou Sou App.
• When a user of the Services downloads an app from Apple®, Google® or any other third party platform from which it may become available, the user provides certain Personal Information to the third-party platform in order to complete the download, and as may be necessary to receive updates to the App through the platform, according to the platform’s separate privacy policy and terms.

Invest Sou Sou may share aggregated customer information with third parties to offer partner or reward program benefits, so that Invest Sou Sou may offer you merchant promotions.  However, this aggregated information does not identify a specific individual and does not contain Personal Identifiable Information (PII).

Your Rights and Choices

Invest Sou Sou maintains the preferences you have provided to us regarding the use, collection, and sharing of information, including how we may contact you.

• Communication & Marketing Preferences. You can update your preferences regarding information sharing and marketing communications by sending an email request to info@investsousou.com.  Please note that you may continue to receive emails with account-related information, even if you opt-out of marketing emails.
• Account Information. The primary account holder and any designee they manage to oversee the account and any sub-accounts linked to the primary account will have access to information about sub-accounts unless and until a sub-account is closed. If a sub-account is closed, the sub-account’s Personal Information may still be accessible to the linked primary accountholder or their designee if the primary account remains open after the sub-account is closed.
• Update Your Information. Your Personal Information can be reviewed and edited at any time by logging in to the primary account and reviewing your account settings and profile. It is your responsibility to make sure that your Personal Information is accurate, and you should promptly update your Personal Information on the Website or Application if your Personal Information changes or becomes inaccurate.
• Closing Account. The primary accountholder can close the primary account or any sub-account by calling Invest Sou Sou Customer Service at 1-855-476-8768. If you close your account, we will mark the account in our database as “Closed,” but may retain Personal Information from the account to collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, prevent fraud, enforce the Cardholder Agreement and Terms of Service, or take other actions as required or permitted by law.

Protection of Information

We use reasonable administrative, technical, and physical security measures to protect such Personal Information against loss, misuse, and unauthorized access, disclosure, or alteration.  

Children’s Privacy under age 13

We comply with the U.S. Children’s Online Privacy Protection Act and the regulations implementing it (“COPPA”), to the extent applicable to us and to the Services.  

Invest Sou Sou does not offer Services requested by children under the age of 18 and we do not knowingly collect “personal information,” as defined under COPPA, directly from individuals under the age of 18.  

Contact Us

If you have questions about this Privacy Policy or our information practices, please contact us by email at info@investsousou.com or call 1-855-476-8768.

Notice to California Residents

The information included in this section applies to residents of California. If you have questions about this Privacy Policy, including anything in this section for California residents, please Contact Us. If you would like to print a copy of this Privacy Policy, please select the “Print” button in your web browser.

Collection, Use, and Disclosure of Personal Information

For details on the Personal Information we collect about California residents, the sources of that information, our business or commercial purposes for collecting that information, and the third parties with whom we shared that information, please refer to the corresponding sections of this Privacy Policy as follows:

• See “Collection of Information” above for categories of Personal Information we collect, the sources from which, and how, we collected Personal Information
• See “Use of information” above for our business or commercial purposes for collecting personal information
• See “How We Share Personal Information” above for third parties with whom we share personal information

We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Your CCPA Rights and How to Exercise Them

If you are a California resident, you have certain rights, pursuant to the California Consumer Privacy Protection Act (“CCPA”). These CCPA rights may only apply in certain circumstances and are subject to certain exemptions. Please see the information below for a summary of your rights, how to exercise your rights and the information we require in order to respond to your requests. Please note that we may ask for certain information to verify the request in accordance with applicable law.

• Right to Know. You have the right to request that we disclose what Personal Information we collect, use, and/or disclose about you. To exercise your right to know, please Contact Us to submit your request. You will be required to provide certain information which we will use to verify you and your request.
• Right to Delete. You have the right to delete Personal Information that we collect or maintain about you. To request deletion of your information, please Contact Us to submit your request. You will be required to provide certain information which we will use to verify you and your request. Please note that certain exceptions apply to this right, such as when we retain your information to comply with law, or to complete the transaction for which the Personal Information was collected, or to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity. We will notify you of any such exceptions as applicable to your request.
• Right to Opt-Out of Sale. We do not sell Personal Information within the meaning of the CCPA, and so do not offer a mechanism to opt-out or ask us not to sell your Personal Information.
• Right to Non-Discrimination. You have the right not to receive discriminatory treatment by us for the exercise of any of your CCPA rights. However, we may offer certain financial incentives, charge reasonable fees related to your requests, or deny your right to know, right to request deletion, or right to opt-out of sale in accordance with applicable law.
• Right to an Authorized Agent. You can exercise your CCPA rights yourself or you can designate an authorized agent to make a request on your behalf. Your authorized agent must be able to demonstrate authority to act on your behalf as further instructed when submitting a verifiable request.

Third-Party Marketing Disclosure

Under California Civil Code Section 1798.83 (the “Shine the Light” law), California residents with whom we have a business relationship can request certain information regarding what types of personal information, if any, we shared with third parties for the direct marketing purposes of the third parties and the identities of the third parties with whom the business has shared such information in the immediately preceding 12 months. Please Contact Us if you would like to receive this information.

Notice to Nevada Residents

We do not exchange your Personal Information for money with anyone so that they can license or sell the Personal Information to additional parties