Frequently Asked Questions
You may check your card balance at any time by using the card’s mobile app, website, or by calling customer service at 1-866-935-5844.
To report your card lost or stolen call customer service at 1-866-935-5844.
To contact customer service call the phone number listed on the back of your card, 1-866-935-5844.
You must notify us immediately at 1-866-935-5844 of any unauthorized use. For specific restrictions, limitations and other details, please consult your Cardholder Agreement.
If you believe there has been an unauthorized transaction or error on your account you can send a dispute in writing to Wellthi Card, PO Box 124, Dell Rapids, SD 57022 or call customer service 1-866-935-5844.
You may close your account by contacting customer service at 1-866-935-5844 or writing to us a
support@wellthiapp.com.
You may change your address via the mobile app, emailing us at support@wellthiapp.com or by calling customer
service at 1-866-935-5844.
You can change your PIN by calling the customer service number located on the back of your card,
1-866-935-5844, and following the prompts or change your PIN on the mobile app by clicking on the Cards menu
tab on the bottom navigation, click on the “More” tab and selecting Change PIN option.
You should contact the ATM owner or call customer service at 1-866-935-5844. The customer service center will
provide assistance in issuing you a new card. You will be charged a one-time fee of $5.95 to replace your card.