Frequently asked questions
How do I register for a Wellthi Account?
Download the Wellthi app from your play store account. Click on the Wellthi app icon to launch the app and create your account clicking on the “New User” button. The app is currently available for Apple users only.
How do I reset my online account password?
You can reset your password by going to the Wellthi app and selecting the reset password option. Enter your email address and click submit. You will receive an email from Wellthi with instructions to change your password.
How do I update my profile picture?
From your home page, swipe on the home carousel to select the “Your Profile” tile. Click on the tile to view the Edit Profile page. Edit the fields or update your profile photo. Click on the “Save” button at the bottom of the page.
How do I invite my friends and family to the Wellthi App
From your home page, swipe on the home carousel to select the “Share with friends” tile. Click on the tile and you will view your native share sheet. Select your friends and family and which channel you would like to share the invite.
How do I join a group?
From your home page, scroll on the home carousel to select the explore groups tile. Click on the tile, to view a list of available groups. Select your preferred group then click on the “Join Group” button below to join the group.
How do I invite new people to join a group?
From your group page, you need to be a member of the group. Select the “members” tab” to view all members of the group. Click on the Share Group button. Your native share sheet will be displayed. Select your friend or family member to join the group and share the invite.
How many groups can I join?
You can join as many groups as you want. There are no restrictions.
Can I be friends with other users of the app?
Yes you can connect with Wellthi users and be friends. Click on the “Feed” tab at the bottom navigation bar. At the top of the feed, in the Wellthi friends section click on “See All ” link.
Option 1: Select the “Search for Wellthi Friends” button at the bottom of the page. Input your friends name to search for them. Select your friend listed as results. Click on the 3 dot icon to “ View profile”, “Add Friend” or “Report User”. Click on “Add Friend”.
How do I post in a group?
Click on the “Feed” tab on the bottom navigation bar to view your personal feed. Select the group you want to post in. View the group page, plus on the + button to create your post.
How do I view creators’ content?
From your home page scroll down to the Creators section. Click on the creators profile, or click on see all to view all creators profile. Select the creator profile you are interested in to view their profile. Scroll down to view the groups they have created and / or their posts.
To view a Citizens Financial Advisor content, click on the “Advisors” tab on the bottom navigation bar. Select the advisors you are interested in, click on the “View profile” button to view their profile. Scroll down to view the groups they have created and / or their posts.
How do I report a post?
From your group, select the post you want to report. Click on the “more” tab on the bottom of the post. Select “report post”.
Where can I find the the Wellthi disclosures and disclaimers?
The Wellthi disclosures and disclaimers can be found here .
